We want you to be happy with your Kate Sheridan items! So if you are not completely satisfied with your online purchases simply contact us within 14 days of delivery via email at firstname.lastname@example.org giving your name and address details of the product and the reason for return and weather you require a refund or replacement. Please note a refund is only possible within 14 days of delivery.
Please note we do not refund the postage cost unless the item is faulty.
The items must first be sent back in their original unworn condition. For hygiene reasons we are not able to accept returns on earrings unless they are faulty. The item needs to be returned to us within 14 days and please note the price of delivery however is not refunded on exchanges. We will refund or exchange any faulty items within 28 days of delivery, including postage costs.
The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a signed for or tracked delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
All goods returned must be carefully packaged in their original packing and in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance the original goods will be returned to the buyer at their own cost.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Return address: Kate Sheridan, 112 Lower Clapton Road, London, E5 0QR